Privacy Policy

Personal Information

When you use our services, we may collect the following personal information:

• Full name and contact details (email, phone number, address)
• Property information and inspection requirements
• Payment information for our services
• Communication preferences and history
• Photos and documentation related to building inspections

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website and search terms used
• Device information and operating system

We use your personal information for the following purposes:

• Providing building inspection services and generating reports
• Communicating with you about appointments and services
• Processing payments and maintaining financial records
• Improving our services and website functionality
• Sending relevant updates and promotional materials (with consent)
• Complying with legal obligations and industry standards
• Protecting against fraud and ensuring service security

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• With trusted service providers who assist in our operations (under strict confidentiality agreements)
• In case of business transfer or merger (with prior notification)
• To protect our rights, property, or safety, or that of our clients

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Access controls and authentication protocols
• Regular security audits and monitoring
• Staff training on data protection and privacy
• Secure disposal of physical and digital records

Under Australian Privacy Principles, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about our privacy practices

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences.

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Client records: 7 years (as required by Australian business law)
• Inspection reports: 7 years (for professional indemnity purposes)
• Marketing communications: Until you opt-out
• Website analytics: 26 months maximum
• Financial records: 7 years (as required by tax law)

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated policy.